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Getting Started
How can I use the Button?
What are the system requirements?
How do I get started?
Service Information
How does the button work?
Does this service use Voice Over IP (VOIP Internet
telephone)?
Do I have to change my phone service carrier?
Can I use the service with only one phone line?
Can the service be used for International calls?
Can I use the button in other types of communications?
What are the Data Mining features?
What happens when nobody answers my phone?
Technical
How do I put this service on my Website?
Do I need to notify my web administrator/webmaster?
How do I change my security code?
How do I replace my security code if I’ve lost it?
Can I change my ring-to telephone number?
Can I use more than one button on my website?
How do I access records of my service’s calls?
Why won’t the button work in the draft mode of an
email message?
Why can’t I paste the button graphic into the body
of an email message?
Why can’t I paste the text link into the body of an
email message?
Why can't I See the Login Page after I’ve visited
my Web Portal?
Why can't I access all the functions in my Web Portal?
Is my phone number secure?
Are calls private?
How can I contact the company for support?
Billing
How much does the service cost?
How am I billed for this service?
What is the price for calls if I use my 800-number?
The button instantly creates
a two-way telephone conversation between you and the person that clicks your
button. These buttons can be placed
on website pages, email messages, ad-banners, and even electronic
documents. The link can even be used
with text instead of a graphical button.
When a caller clicks on your
button or link, they immediately see a "Calling" page. The caller
enters their phone number and our system connects both of you for a live call.
You can also add your button link to your email signature and use it as a
personal 800 number. You are in
complete control of the number that will be called.
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There is no special software
to buy or install, and no extra phone lines are required. This service works on any computer system
that has an Internet connection and a browser.
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Use the Sign Me Up! page to
create your account online. Within
seconds of submitting your request you will have a fully operational
service. We will send you confirmation
emails with easy instructions on how access and use your account
immediately. An email is also sent automatically
to your website administrator with a copy of your button code and simple
“copy-and-paste” installation instructions.
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When someone clicks your
button or link, information is sent to our servers. This information contains your anonymous user ID code, and the
phone number of the person wishing to talk to you. Our server processes this information and makes connecting
telephone calls using standard telephone switches.
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No. There is no special software or hardware required. The Button service connects all calls using
regular telephone lines; therefore the quality is the same as a regular phone
call.
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No. This service work s with ALL carriers, including mobile/cellular
phone services.
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Yes. The person making the
call to you can call you immediately or elect to delay the call long enough to
disconnect from a shared Internet/voice line.
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Yes. You can enable or disable International
calling from your online interface. The
service is available to most countries in the world, which are displayed
in the country pull-down menu when making a call. If your International dialing is disabled, the country pull-down
menu will not display. If you would
like to add service to a country that is not in the current pull-down menu,
please contact customer support.
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Yes. The Button and link can be used in many
types of communications, such as email messages, electronic signature files,
advertising banners, and other interactive applications that include Internet
access. For more information on how to insert the button into different
types of communications, please review the “My Button” section of your website
interface.
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Your service automatically
provides the caller’s phone number and optional name information on your
website portal. For an additional fee
you can also enable a data-mining feature that will reference multiple
telephone directories and display the registered name and mailing address
belonging to the telephone number used in a call. Please review the Service Rates for pricing
information. There is no fee for
incomplete information. This feature
may be enabled or disabled from the “Settings” page of your website interface.
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If no one answers your phone,
the Button service will connect the caller to whatever type of messaging system
your phone normally uses. The caller
will be able to leave you a message, and their call’s date/time and telephone
number information will be displayed on the website interface’s Call History
page.
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If you entered your web
administrator’s email address on your Sing Me Up! form when creating the
account, they will automatically receive a copy of your button code, along with
simple installation instructions. The
code arrives as a few lines of HTML (generic website code that can be used on
any website). If you wish to install
the code yourself, follow the copy-and-paste instructions included with your
Welcome email.
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No. If you entered your web administrator’s email address on your
Sing Me Up! form when creating the account, they will automatically receive a
copy of your button code, along with simple installation instructions. All they need to do is copy and paste a few
lines of standard code onto your website.
You are also sent a copy of your button code, along with your Welcome
letter.
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You can change your Security
Code any time from your website interface. Login and select the
“Settings” button.
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If you’ve lost your security
code, you can contact the company’s customer support department for a
replacement code. The customer service representative
will need to verify your identity, and can then email the new Security Code to
the email account listed in your customer contact files.
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Yes. You can change your
phone number any time, and all buttons on that account will be instantly
updated to the new number. Just login
to your online interface and go to the "Settings" page.
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Yes. You can insert the
same Button on multiple pages in your website with no additional fees.
All buttons will ring the same telephone number. If you would like to configure multiple buttons to connect to
discrete telephone numbers, you will need to order a separate button service
for each telephone number.
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Call records are displayed on
your website interface. To view your records, go to your Button service
website and Login to your account. Click on the button that says
"Call History".
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The email button contains HTML code that cannot be accessed while your
email message is in the draft mode.
Once the button is sent, the code will be accessible. You can test this function by emailing the
button to yourself, and clicking the button link on the message after you
receive it.
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You may be using a non-HTML
based email service, such as AOL, CompuServe, or Netscape Mail. These interfaces do not allow you to paste the
graphic image into the body of the message.
If you configure your service to work with an HTML email interface on
your computer, such as MS Outlook, you will be able to paste the button graphic
into the body of the email. If you wish
to continue using non-HTML web-based email systems, you can still use the
service, but with the alternate text-only link instead of the button
graphic. The text-only link is
available in your website interface in the “My Button” section.
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If you are using an
HTML-based email client, such as Microsoft Outlook, or Outlook Express, you may
need to enable the application’s HTML function. There are many versions of Outlook and Outlook Express, but here
is a typical scenario of how to enable HTML:
Open your email application.
Click on the following path…
Tools > Options > Mail Format.
If your Mail Format is “Plain Text”, change the selection to “HTML”.
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You may still be logged into
your web portal. To exit this area of
the website, you must first click on “Logout”, located on the link bar on your
website interface.
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You may have cookies disabled in your
Internet browser. A cookie is a file
created by an Internet site to store information on your computer, such as your
preferences, or account information when visiting that site.
Please refer to your
browser’s Help file for information about setting permissions for cookies.
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Button calls are made by our
system out-dialing and connecting both parties, so the calling party never
knows your number. No caller ID is
passed and we never reveal any numbers to third parties.
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Yes. The Button service uses standard phone calls
to link both parties, just as if you dialed the number yourself.
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Click on the support links on
your service’s website to contact a customer support specialist.
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You can view our Service
Rates information listed on the Sign Me Up! form. This describes all fees for the service. If you have opted to receive International
calls, there is a full schedule of International Rates linked to the Service
Rates page.
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You can view your call
history and account balance online.
Services are billed to your credit card, where you will see the charges
listed on your monthly statement. No
separate statement will be mailed and nothing is charged to your regular
telephone bill.
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There is no difference in
your Button service fees. You will be
charged the normal Service Rates for your calls in addition to the
800-number fees you normally pay.
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Do you have more questions? Please contact us at support@mybutton.com